Roadblocks & Realities of Building a Resource Management Function

Susanne Finger

Senior Resource Manager, PointClickCare

Susanne Finger serves as a Sr. Resource Manager at PointClickCare, a leading healthcare technology platform enhancing collaboration and insight across the healthcare continuum. Her journey at PointClickCare began as an Implementation Specialist and evolved into a Practice Delivery Manager, roles that deepened her understanding of Professional Services. Recognizing the need for a specialized Resource Management Office, Susanne transitioned into her current role, where she has been pivotal in the RMO’s inception and growth over the last five years. Susanne’s educational background includes a bachelor’s degree in social science from Wayne State College, complimented by her involvement in the Women’s basketball team. Her professional credentials are marked by LPN, MCSE, and RMCP certifications, reflecting her dedication to her profession. Susanne’s approach is characterized by a commitment to fostering organizational growth through strategic resource management.

Ra Shonda Gibson

Business Operations and Resource Management Consultant

Ra Shonda Gibson is an accomplished business operations and resource management consultant. With more than a decade of experience helping organizations streamline operations, improve staffing and build resource management teams, she has planted her roots firmly in the Resource Management space. Her experience is cross-functional, which includes finance and operations, giving her a firm understanding of how to strategically align business initiatives with the appropriate talent while growing revenue and eliminating waste. Ra Shonda holds both the Resource Management Certified Professional (RMCP®) certification and the Advanced Resource Manager designation with the Resource Management Institute (RMI).

Nora Fleischhut

Transformation Consultant

Nora Fleischhut is an experienced transformation consultant, passionate speaker, and future of work enthusiast. After working in consulting at one of the Big Four for seven years, she’s now partnering with Runn on a mission to unleash the potential of organizations and people by creating more adaptable, human, and joyful ways of working and enabling a change of perspective. With her optimistic, collaborative, and innovative mindset, she creatively draws on methods and expertise from the fields of neurobiology, behavioral sciences, agile ways of working, and psychology. How her friends would describe her to a stranger: Unfalteringly positive.