Cookie and Analytics Policy

Effective date: 1 September 2021

What is a cookie?

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. To find out more about cookies, visit this site.

Does Runn use cookies?

Yes, we use cookies and similar technologies like single-pixel gifs and web beacons. We use both session-based and persistent cookies. We set and accesses our own cookies (first party cookies) on the domains operated by us (including,, and We also use third party cookies, such as Google Analytics, for web analytics.

How Runn uses cookies

Some cookies are associated with your Runn account and personal information in order to remember that you are logged in and which account you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization. Cookies can be used to recognize you when you visit our websites and applications, remember your preferences, and give you a personalized experience that’s consistent with your settings. Cookies also make your interactions faster and more secure.

Below is a list of the type of cookies we use on our website and application.

  • Necessary cookies
  • Performance cookies
  • Functional cookies
  • Targeting / Advertising cookies

Necessary cookies

These cookies are necessary for our website and applications to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but this may cause some of our website and applications to not function.

Who serves these cookies?

Cookie provider (Web address)

  • Runn (
  • Heroku (
  • Chargbee (

Statistic cookies

These cookies allow us understand how visitors interact with our website and applications by collecting and reporting information anonymously.

Who serves these cookies?

Cookie provider (Web address)

  • Google Analytics (
  • Hubspot (
  • Rollbar (
  • Fullstory (

Functional cookies

These cookies allow the provision of enhanced functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these functionalities may not work properly.

Who serves these cookies?

Cookie provider (Web address)

  • Runn (
  • Intercom (

Targeting / Advertising cookies

These cookies are sent through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Who serves these cookies?

Cookie provider (Web address)

  • Runn does not use any targeting or advertising cookies

IP addresses

We might use your IP address to diagnose problems on our servers and to administer our websites and applications.

How you can control cookies

Some people prefer not to allow cookies, which is why most browsers give you the ability to manage cookies to suit you. In some browsers you can set up rules to manage cookies on a site-by-site basis, giving you more fine-grained control over your privacy. What this means is that you can disallow cookies from all sites except those that you trust. If you decide to reject cookies, you may still be able to use our website and applications though your access to some areas and functionality of Runn may be limited.

Please consult your browser manufacturer’s help files for more information on how to manage and disallow cookies.

Where can you get further info?

If you have any questions about our use of cookies and other technologies, please email us at

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