Cookie and Analytics Policy

Effective date: 1 September 2021

What is a cookie?

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. To find out more about cookies, visit this site.

Does Runn use cookies?

Yes, we use cookies and similar technologies like single-pixel gifs and web beacons. We use both session-based and persistent cookies. We set and accesses our own cookies (first party cookies) on the domains operated by us (including runn.io, blog.runn.io, help.runn.io and app.run.io). We also use third party cookies, such as Google Analytics, for web analytics.

How Runn uses cookies

Some cookies are associated with your Runn account and personal information in order to remember that you are logged in and which account you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization. Cookies can be used to recognize you when you visit our websites and applications, remember your preferences, and give you a personalized experience that’s consistent with your settings. Cookies also make your interactions faster and more secure.

Below is a list of the type of cookies we use on our website and application.

  • Necessary cookies
  • Tracking cookies
  • Advertising cookies

Necessary cookies

These cookies are necessary for our website and applications to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but this may cause some of our website and applications to not function.

Who serves these cookies?

Cookie provider (Web address)

  • Runn (runn.io) - Used to provide basic website [runn.io]
  • Heroku (heroku.com) - Used for provide app services [app.runn.io]
  • Chargbee (chargeebee.com) - Used for billing purposes [app.runn.io]
  • Intercom (intercom.com) - Used for live chat, support, and email [runn.io, app.runn.io]
  • Rollbar (rollbar.com) - Used for error reporting [app.runn.io]

Analytics cookies

These cookies allow us understand how visitors interact with our website and applications by collecting and reporting information anonymously.

Who serves these cookies?

Cookie provider (Web address)

  • Google Analytics (analytics.google.com) - Used for analytics on website usage [runn.io, app.runn.io]
  • Hubspot (hubspot.com) - Used storing customer information and sales [runn.io]

Advertising cookies

These cookies are sent through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Who serves these cookies?

Cookie provider (Web address)

  • Google Ads (ads.google.com) - Used to provide ad conversion data and targeted ads [runn.io]
  • Facebook Ads (facebook.com) - Used to provide ad conversation data and targeted ads [runn.io]
  • LinkedIn Ads (linkedin.com) -Used to provide ad conversation data and targeted ads [runn.io]

IP addresses

We might use your IP address to diagnose problems on our servers and to administer our websites and applications.

How you can control cookies

Runn provides a cookie banner for you to allow/disallow cookies on page load. By default we block all cookies until permission is given.

If you are using "Do Not Track" in your browser, we will automatically deny cookies for you and no banner is displayed.

You can manage your cookie preferences at anytime using the button at the end of this page.

Where can you get further info?

If you have any questions about our use of cookies and other technologies, please email us at info@runn.io.

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