Dealing with Uncertainty as a Resource Manager

Kim Randall

Director of Consulting Operations, Clarivate

Kim Randall is a seasoned leader in talent development and organizational effectiveness, currently serving as Director of Consulting Operations at Clarivate. Since joining in 2022, Kim has built a high-impact team focused on Learning and Development, Communications, and Colleague Enablement—driving strategic initiatives that empower colleagues to grow professionally and deliver exceptional client value. With over 20 years of experience spanning corporate and education sectors, Kim brings deep expertise in leadership development, program management, and talent strategy. She holds advanced certifications in Human Resources Management (SHRM-SCP), Project Management (PMP), Product Development, Leadership Facilitation, and Sales Coaching. She believes that the highest calling of a leader is to unlock the potential within their team—nurturing individual growth while driving collective success. By investing in people, leaders create a culture where excellence thrives, innovation flourishes, and business goals are not just met, but exceeded.

Laura Dean Smith

Director of Business Operations & Project Delivery, BioVid

Laura Dean Smith is an accomplished operations and resource management leader who drives efficiency, performance, and strategic impact across complex organizations. She specializes in designing and building scalable resourcing models while streamlining operations and implementing solutions that improve outcomes, reduce costs, and elevate team engagement. Throughout her career, Laura has led centralized resource management functions, ensuring best-in-class processes for both internal and external stakeholders. She holds her RMCP and has successfully spearheaded large-scale process improvements and organizational change initiatives with a collaborative leadership style. With a “can-do” approach to every challenge, Laura thrives on turning obstacles into opportunities. Her leadership philosophy centers on adaptability, accountability, and finding solutions that enable business success. Her guiding principle is: “The answer is Yes — the question is how do we do it?”