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Starting Strong in Capacity Planning

David Binnings of DocuSign shares how he approaches capacity planning in large, complex organizations. Learn the most common planning mistakes, how to manage sudden spikes or dips in demand, how forecasting and scenario planning reduce risk, and how to balance utilization with team well-being as you plan ahead.

What you'll learn

  • The most common capacity planning mistakes — and how to avoid them
  • Tactics for managing unexpected spikes or dips in workload
  • How forecasting, scenario planning, and the right data can de-risk your planning
  • Strategies to balance utilization with team well-being
  • How AI and automation are shaping the future of capacity planning
  • Advice for building a scalable, human-centered planning approach

Our speakers

David Binnings

David Binnings

Senior Director, GTM Services Strategy and Operations, DocuSign

Sr. Director, GTM Services Strategy & Operations – DocuSign David Binnings is the Sr. Director, GTM Services Strategy and Operations for DocuSign supporting the Customer Services organization. With over 25 years’ experience in Professional Services and Support spanning across various industries, he has held positions in Leadership, Resource Management, Program/Project Management, Operations, and Consulting. These unique perspectives have allowed David to build and transform Resource Management organizations to meet the ever-changing landscape of today’s Services businesses. David has a Bachelor’s in Electrical Engineering, a Master’s in Business Administration, and holds both PMP® and RMCP® certifications.

Nora Fleischhut

Nora Fleischhut

Transformation Consultant

Nora Fleischhut is an experienced transformation consultant, passionate speaker, and future of work enthusiast. After working in consulting at one of the Big Four for seven years, she’s now partnering with Runn on a mission to unleash the potential of organizations and people by creating more adaptable, human, and joyful ways of working and enabling a change of perspective. With her optimistic, collaborative, and innovative mindset, she creatively draws on methods and expertise from the fields of neurobiology, behavioral sciences, agile ways of working, and psychology. How her friends would describe her to a stranger: Unfalteringly positive.

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