Nicole Tiefensee - Head of CX

Nicole is the COO and co-founder of Runn. Drawing on close to 20 years of experience in software and IT consulting, she brings deep expertise in building teams, scaling operations, and helping organizations navigate complex change. With a career rooted in project and resource management, Nicole writes and speaks about the future of the field – covering capacity forecasting, strategic planning, and the people-first practices that empower businesses to work smarter and grow sustainably.

20 Years

Experience

Articles

Operations, Project Management, Resource Management, Change Management

Expertise

Articles

Apr 25, 2025

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Project & Resource Management

How to Calculate & Analyze Project Profitability

How do you know if your project is going to be profitable? Learn to answer the tough questions in our step-by-step guide to analyzing project profitability.

Apr 8, 2025

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Project & Resource Management

Resource Planning for Multiple Projects: A Complete Guide for 2025

A step-by-step beginner’s guide to resource planning for multiple projects.

Jan 17, 2025

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Project & Resource Management

Why Resource Utilization Should Be Part of Your KPIs

Learn why resource utilization is an important business metric and how to maximize it for a lasting financial impact.

Jan 13, 2025

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Project & Resource Management

Capacity Forecasting: A Future-Proof Guide

Capacity forecasting is an important part of planning your business growth. Here are some tips to make sure your capacity forecasting is on point.

Sep 26, 2024

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Project & Resource Management

The Do’s & Don’ts of Resource Planning in Agile Organizations

Tasked with agile resource planning, but don't know where to start? Here are some tips for agile organizations.

Jun 10, 2024

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Project & Resource Management

Understaffing - How to Deal With Too Much Work, Not Enough Staff

Work pressure high, staff thin? Your business might be understaffed. Here's how to deal with understaffing before it takes its toll on your operations.